Job Description

We are seeking a skilled and reliable Service Technician to provide on-site and remote technical support, maintenance, and repair services for our [Specify Products/Systems/Equipment] to customers in the Nashik region and beyond. The Service Technician will be responsible for diagnosing issues, implementing effective solutions, and ensuring high levels of customer satisfaction. This role requires a strong technical aptitude, excellent problem-solving skills, and the ability to work independently while representing our company professionally.Responsibilities:On-site Service and Repair (Nashik Focus): Travel to customer locations in Nashik and surrounding areas to diagnose, troubleshoot, and repair malfunctions in our [Specify Products/Systems/Equipment].Remote Technical Support: Provide technical assistance to customers in Nashik via phone, email, or other remote support tools, guiding them through troubleshooting steps and resolving issues remotely when possible.Preventive Maintenance: Perform scheduled preventive maintenance on [Specify Products/Systems/Equipment] at customer sites in Nashik to ensure optimal performance and minimize downtime.Installation and Commissioning Support: Assist with the installation and commissioning of new [Specify Products/Systems/Equipment] at customer locations in Nashik as needed.Parts Management: Identify and order necessary spare parts for repairs and maintenance, ensuring efficient inventory management for service operations in Nashik.Documentation: Maintain accurate records of service activities, diagnoses, repairs, and parts used, utilizing service management software or manual logs.Customer Communication: Communicate clearly and professionally with customers in Nashik regarding service requests, diagnoses, repair timelines, and any follow-up actions.Training: Provide basic operation and maintenance training to customers in Nashik on the [Specify Products/Systems/Equipment].Escalation: Escalate complex technical iss

  • Experience

    2 - 3 Years

  • No. of Openings

    2

  • Education

    Post Graduate Diploma

  • Role

    Service Technician

  • Industry Type

    Manufacturing / Production / Quality

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    Impact HR Services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner

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