Job Description

  • Lead large-scale digital banking transformation with global impact.
  • Drive innovation in omni-channel, real-time customer experiences.

    • About Our Client

    A leading global bank committed to digital innovation and delivering exceptional customer experiences across multiple channels and markets worldwide. Known for driving transformation through agile, customer-centric solutions and cutting-edge technology.

    Job Description

  • Lead and manage 12-15 agile squads (100-250 people) focused on Customer Life Cycle Management (CLM).
  • Oversee USD 10-30M investment for delivering omni-channel, digital-first, real-time CLM capabilities.
  • Deliver end-to-end customer journeys across mobile, web, branch, voice, virtual contact centers, and ATM/CDM channels.
  • Collaborate closely with IT, design, country teams, and senior business stakeholders globally.
  • Own capability delivery, financial performance, customer experience, risk management, and people development.
  • Drive strategic planning, prioritization, and execution of digital CLM initiatives aligned with Retail Banking goals.
  • Establish performance dashboards and KPIs for digital sales and customer experience improvements.
  • Conduct competitor analysis and stay updated on digital banking and FinTech innovations globally.
  • Ensure compliance with regulatory frameworks and internal risk controls.
  • Lead agile delivery processes including sprint planning, backlog prioritization, and user acceptance testing.
  • Manage cross-functional stakeholder communication, risk escalation, and governance reporting.
  • Build and nurture a high-performing team culture with continuous training and succession planning.

    • The Successful Applicant

    A successful Hive Lead should have:

  • Proven leadership experience managing large, agile teams (100+ members) in complex digital transformation programs.
  • Strong track record delivering omni-channel Customer Life Cycle Management (CLM) solutions, preferably in banking/financial services.
  • Deep knowledge of digital-first, real-time customer journey capabilities across multiple channels (mobile, web, branch, voice, virtual contact centers, ATMs).
  • Experience managing large investment portfolios ($10M+) with accountability for financial outcomes and ROI.
  • Expertise working closely with IT, UX/design teams, and business stakeholders in matrixed, global environments.
  • Familiarity with agile product delivery frameworks and tools (Scrum, Kanban, Jira, etc.).
  • Solid understanding of regulatory, risk, and compliance requirements in retail banking.
  • Strong stakeholder management and communication skills, including with senior leadership.
  • Evidence of driving innovation, continuous improvement, and customer-centric solutions.
  • Relevant educational background (business, finance, technology) and certifications (Agile, PMP, etc.) a plus.
  • Demonstrated ability to build, develop, and retain high-performing teams with clear succession planning.

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application