Job Description

About iZone

iZone has over 10 years’ experience designing and manufacturing smart home and HVAC control solutions for residential and light commercial applications. We combine innovative technology with skilled people to deliver reliable systems and outstanding customer support across Western Australia.

The role

We are looking for a Home Automation Support Technician to join our office‑based team. You will provide technical support to installers, wholesalers and homeowners primarily from the office via phone, email, and remote access tools. The role also involves attending residential or commercial sites occasionally for commissioning, troubleshooting or maintenance.

Key responsibilities

  • Provide remote technical support via phone, email, and online tools
  • Assist installers and customers with system setup, commissioning, and troubleshooting
  • Diagnose hardware, software, network, and integration issues
  • Attend site visits as needed for complex issues, warranty work, or commissioning
  • Support smart home integrations including Google Home, Alexa, Apple HomeKit, Control4, and Home Assistant
  • Document faults, resolutions, and system details accurately
  • Contribute to internal knowledge base and technical documentation
  • Provide guidance or training to installers and customers when required

Skills and experience

  • Background in electronics, electrical systems, HVAC, IT, or smart home technology
  • Hands‑on experience with smart home systems or networked devices is highly desirable
  • Strong troubleshooting and problem‑solving skills
  • Excellent communication skills for assisting customers and installers
  • Well organised and able to document technical issues clearly
  • Valid driver’s licence and willingness to travel to sites within Perth metro

Why join iZone

  • Office‑based role with a mix of remote support and occasional field work
  • Work with modern smart home and automation technology
  • Collaborative team environment with technical and engineering support
  • Opportunity to grow as our products and customer base expand

If you enjoy solving technical problems, supporting customers, and working with smart technology, we’d love to hear from you.

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