Job Description
About the Role
You will lead multiple Team Managers, who each manage their own team of claims professionals. During Business-As-Usual periods, you will also have oversight of the CAT (Catastrophe) team, with a dedicated CAT Event Manager stepping in during major events. You will be known as a calm, considered, and approachable leader — someone who can remain composed under pressure, make timely and well-reasoned decisions, and support your teams through periods of high volume and complexity.
You will also represent Youi at external and industry events (including ICA Forums), and coordinate staff attendance at town halls and relevant external engagements, ensuring Youi’s Home Claims presence is professional, informed, and well represented.
In partnership with internal stakeholders across Youi, you will help ensure our CAT management strategy remains well-resourced and event-ready at all times.
What you’ll be doing
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