Host

SUMMARY

Greet and seat guests promptly, cheerfully, and courteously. Make every effort to ensure the quality of the guest’s dining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following:

Develop and maintain professional functional working relationships with IHOP employees and guests.

Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.

Rotate station seating to ensure the quality of guest service.

May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.

Answer the telephone, take messages, and take and complete all To Go orders.

Maintain a waiting list as necessary.

Check restrooms hourly to ensure proper stock levels and cleanliness.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requiremen...