Hostess

The Hostess is the first point of contact for guests in a hotel restaurant or dining outlet. She/He is responsible for greeting guests warmly, managing reservations and seating arrangements, and ensuring a smooth, welcoming dining experience that reflects the hotel’s service standards.

Key Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Manage table reservations and walk-in guests efficiently
• Escort guests to their tables and present menus
• Coordinate with service staff to ensure smooth table turnover
• Maintain accurate guest lists and reservation records
• Answer guest inquiries regarding menu items, dining times, and facilities
• Handle guest concerns or complaints politely and inform management when needed
• Maintain cleanliness and organization of the reception area
• Follow hotel policies, hygiene standards, and safety procedur...