Hostess

The Hostess is the first point of contact for guests in a hotel restaurant or dining outlet. She/He is responsible for greeting guests warmly, managing reservations and seating arrangements, and ensuring a smooth, welcoming dining experience that reflects the hotel’s service standards.

Key Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Manage table reservations and walk-in guests efficiently
• Escort guests to their tables and present menus
• Coordinate with service staff to ensure smooth table turnover
• Maintain accurate guest lists and reservation records
• Answer guest inquiries regarding menu items, dining times, and facilities
• Handle guest concerns or complaints politely and inform management when needed
• Maintain cleanliness and organization of the reception area
• Follow hotel policies, hygiene standards, and safety procedures
• Assist during peak hours to ensure high service quality

• Previous experience in hospitality or customer service preferred

• Excellent communication and interpersonal skills

• Well-groomed appearance and professional demeanor

• Ability to work under pressure during busy service hours

• Basic knowledge of reservation systems is an advantage

• Flexible to work shifts, weekends, and holidays

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS