Hostess

Job Purpose:

To provide an exceptional guest experience through warm greetings, efficient seating management, informed responses, and seamless waiter collaboration for optimal lounge operations and customer experience upholding the highest standards of service.

Key Results Area:

1. Welcome guests and guide them to their seating arrangement to ensure a smooth and inviting atmosphere for exceptional guest experience.
2. Explain F&B offerings, specifically buffet options and coordinate effectively with colleagues such as servers, chefs, and managers to facilitate seating arrangements and ensure seamless service delivery.
3. Monitor customer feedback and deliver timely reports to the Supervisor on Duty to facilitate informed decision‑making and improve guest satisfaction levels.
4. Collect the VIP and IO (Invitation‑Only) lists from EK reception each day, promptly notifying the Supervisor on Duty and Chef on Duty about upcoming VIPs...