Hostess

**Description:**

Main Duties and responsibilities:
Operational:
• To welcome and receive guests by greeting them as per the standards.
• To ensure proficient and professional food & beverage service to the guests by meeting and also exceeding their expectations.
• Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences.
• Maintain high visibility ‘on the floor’ and provide assistance to our guests in a pro-active way
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations and upsell alternatives.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with g...