Host/Hostess

JOB SUMMARY

Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.

JOB FUNCTIONS/RESPONSIBILITIES

• Greets and welcomes customers immediately upon arrival and verifies number in their party, determines special needs, i.e. High chair, special menu, smoking preference, etc.
• Collects payment from customers immediately in accordance with established cash handling procedures and handles customer complaint/suggestions appropriately.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant.
• Handles incoming phone calls immediately
• Maintains proper supply of menus and insures that they are clean and good repair.
• If able, supplies customers with initial beverage order and provides beverage refills.
• Assists service personnel in cleaning and setting tables.
• Maintains clean, organized waiting...