Host/Hostess

OVERVIEW OF POSITION:

Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately, and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies custom...