Hotel Front Desk Agents

Job title:  Guest Service Agent

Reports to:  Front Office Manager

Job purpose

To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

Responsibilities

• Report to work on time and in proper uniform adhering at all times to company grooming standards.

• Maintain complete knowledge of correct maintenance and use of equipment.

• Anticipate guests’ needs, respond promptly and acknowledge all guests regardless of business volume.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of front desk work area.

• Demonstrate complete knowledge at all times of:

A.  Hotel features/services and hours of operation.

B.  Room types, numbers, layout, décor and locations.

C.  Room rates, special packages and pro...