Hotel Operations Director

JOB PURPOSE

As the Brand Performance Director at MSC Cruises, you will play a pivotal role in shaping the overall guest experience across our fleet. You will be responsible for overseeing the conception, development, and execution of on-board products, and you will ensure that our cruises not only meet but exceed guest expectations. This role requires a seasoned professional with a deep understanding of the cruise industry, a strategic mindset, and the ability to lead cross-functional teams to deliver excellence.

KEY ACCOUNTABILITIES

End-to-End Ownership : Take full ownership of the guest experience, from product conception on new builds to implementation across the entire fleet. 

Product Development : Collaborate with various departments to define product specifics, submit budget proposals, and establish timelines for execution. 

Execution Monitoring : Closely m...