Job Description
Do you enjoy creating memorable experiences and enjoy working in a fast pace setting? Join us at Crowne Plaza Canberra as our exceptional Operations Manager to keep things running smoothly, bringing the best out of people, maintain exceptional standards, maximize financial returns and ensure guest experience is simply exceptional. You will be responsible for the effective running of Hotel Operations team across Front Office and Food & Beverage Operations, as well as managing the relationship with the hotel housekeeping contractors.
**A little taste of your day -to- day**
+ Leading the Operations teams, championing positive guest metrics and feedback.
+ Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction, responding to guest complaints or concern in a prompt and professional manner.
+ Actively drive recruitment, succession planning and on-boarding across hotel operations in conju...
**A little taste of your day -to- day**
+ Leading the Operations teams, championing positive guest metrics and feedback.
+ Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction, responding to guest complaints or concern in a prompt and professional manner.
+ Actively drive recruitment, succession planning and on-boarding across hotel operations in conju...
Apply for this Position
Ready to join IHG? Click the button below to submit your application.
Submit Application