Hotel Reservations & Guest Services Agent

Remote | U.S. EST Hours | Rotational Shifts

Full-Time | Immediate Joiner Required

We are hiring a Reservations & Guest Services Agent to support multiple hotel properties remotely. This role functions as a virtual front desk , handling guest communication across phone, SMS, and email , while coordinating with on-site teams to ensure a smooth guest experience.

You will regularly manage real-world guest scenarios—non-refundable cancellations, room dissatisfaction, booking issues, and service requests—often across multiple properties at the same time . This role requires strong judgement, empathy, clear communication, and the ability to stay calm and organized under pressure.

• Serve as the central point of contact for guests across multiple hotel properties
• Handle incoming calls, SMS messag...