Hotline technical support engineer- Filipino

Hotline Technical Support Engineer - Filipino

1 day ago Be among the first 25 applicants

Direct message the job poster from Dahua Technology Co. LTD

Responsibilities

• Customer Issue Handling: Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve their concerns.
• Troubleshooting Coordination: Escalate challenging customer issues to technical experts and monitor the progress of their resolution.
• Document Organization: Compile customer issues into documentation for learning and reference purposes.
• Satisfaction Management: Conduct follow-ups and surveys with customers, and provide feedback on any dissatisfaction issues.

Requirements

• Education: Bachelor's degree or above.
• Language: Filipino.
• Relevant Work Experience: Prior experience in customer service or technical internships is preferred.
• Major: ...