Housekeeping Manager (Full-Time)

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments
• Handle guest concerns and follow through on actions required
• Ensure the effectiveness of all work teams through staff planning, hiring and scheduling, while adhering to budgeted productivity standards
• Responsible for ensuring consistency in exceeding guest service expectations
• Conduct daily inspections of guestrooms and public areas
• Ensure that all Fairmont standards are in place and monitor performance against these standards
• Actively participate in Guest Satisfaction initiatives
• Ensure effective leadership and on-going colleague training and development
• Provide regular feedback and coaching to colleagu...