Housing - General Manager

This is a full-time non-union management position scheduled to work 35 hours per week.

DUTIES

Program Development and Implementation:

• Oversee the delivery and coordination of Housing Services across the North York Housing Services Hub and the Housing-Focused Client Support Program, ensuring smooth operations, clear communications, and adherence to COSTI policies, procedures, standards, and equity objectives.
• Ensures program targets and outcomes are met; sets annual goals/KPIs; monitors caseloads, service quality, and contractual deliverables; implements continuous-improvement and evaluation strategies in collaboration with the Division Director.
• Respond promptly to City referrals, assign follow-up staff, and ensure required next steps are completed within established timelines.
• Ensures integrated delivery of housing stabilization, eviction prevention, case management, supportive counselling, crisis inter...