Housing Manager

Your Role: 

The Housing Manager is responsible for overseeing all aspects of student housing for the Barcelona program. This role ensures that housing options meet the highest standards of quality, safety, cost-effectiveness, and student satisfaction. The Housing Manager provides strategic leadership to the local housing team, aligns departmental goals with institutional priorities, and serves as the main liaison with global and local stakeholders on housing-related matters. Using lean thinking, this role ensure students get the best housing at the best cost simplifying and streamlining processes. 

What You'll Do: 

Strategic Leadership & Oversight 

• Set the vision,goalsandobjectivesfor the housing department in alignment with institutional goals.Provide direction and leadership to housing staff to ensure high-quality housing experiences.
• Support team success through effective coaching, guidance, and skill development.
• Partner with senior leadership on long-term planning, resource allocation, and strategic housing initiatives.

Housing Operations & Quality 

• Ensure all student accommodations meet standards for safety, comfort, and accessibility.
• Monitor housing quality and student satisfaction through regular assessments and feedback collection.
• Oversee the resolution of housing issues, ensuring prompt and effective solutions.

Financial Management 

• Manage housing budgets, controlling costs whilemaintainingquality and service excellence.
• Negotiate contracts and rates with vendors and landlords to secure the best value.
• Monitor housing-related KPIs and ensure continuous improvement in cost-effectiveness.

Vendor & Partner Relations 

• Lead high-stakes negotiations with vendors, property owners, and partners.
• Foster andmaintainstrong relationships with housing providers and other key stakeholders.
• Ensure all housing contracts are compliant with local regulations and institutional policies.

Compliance & Risk Management 

• Maintainexpertisein local housing regulations, contracts, and compliance requirements.
• Ensure all housing arrangements adhere to health, safety, and legal standards.
  

Student Services 

• On-Call Emergency Support: Support the Student Affairs department by serving as an active member of the On-Call service, handling emergency student issues from office closing to reopening (Monday through Thursday, 2-5 times per month). 
• Tourism and Excursion Support: Collaborate with the Student Services department to organize, guide, andassiststudents during tourist, cultural, and social activities, including full- weekend excursions a few times per year. 

Global Collaboration 

• Liaise with the Global Support Housing Team to align local housing strategies with global best practices.
• Share insights and recommendations on emerging trends, opportunities, and risks in the local housing market.
• Drive a culture of cost efficiency through data-driven monitoring of key housing metrics and producing reports for Global Operations.

What Makes a Great Candidate: 

• Bachelor's degree in Business Administration, Hospitality, Real Estate, or a related field (Master'spreferred).
• Minimum of 5 years' experience in housing management, student housing, or related roles
• Proven experience managing teams and budgets.
• Fluency in English and Spanishrequired; Catalan preferred.
• Proficiencyin Microsoft Office Suite, including Excel and PowerPoint, with the ability to create clear reports and presentations to support decision-making and communication.
• Experience using reporting tools and systems to track, analyze, and present data effectively.

Core Competencies 

• Proven leader with experience in managing, coaching, and developing high-performing teams.
• Skillednegotiatorwith strong relationship management and stakeholder engagement abilities.
• Strategic andanalytical thinker, confident in data interpretation, performance reporting, and informed decision-making.
• Demonstratedsuccess in housing management with a solid understanding of operational and financial performance drivers.
• Knowledgeable inlocal housing legislation, compliance requirements, and short-term rental regulations.
• Background in realestate;experience within Purpose-Built Student Accommodation (PBSA)highlydesirable.
• Strong commercial awareness withexpertisein market trends, investments, and contract management.
• Highly organized and accountable, able to manage multiple priorities with precision and efficiency.
• Exceptional communicator and collaborator, adept at influencing and building trust across teams.
• Positive, innovative mindset focused on continuous improvement, cost efficiency, and service excellence.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Who We Are:  

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.   

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.