Job Description
Join us to shape the future of work: your next adventure awaits
We are looking for an IT Support professional to join our HQ team in Madrid, providing hands-on, end-to-end support to our employees. This is a critical, 100% on-site role based in our Madrid HQ office , requiring daily physical presence. Remote or hybrid arrangements are not applicable for this position.
Responsibilities:- Manage employee onboarding and offboarding, including laptop imaging, allocation, and access provisioning.
- Secure endpoints and ensure proper protection of corporate data.
- Provide support for internet connectivity, networking, and printing solutions.
- Track, update, and maintain hardware assets in the device management tool.
- Collaborate closely with the Global IT team on shared processes and escalations.
- Receive user requests and manage tickets from incident opening through resolution and closure.
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