Job Description
Responsibilities
:
Customer Support & Ticket Resolution:
Provide first-line support to employees and managers across all contact channels (ticketing system, email, phone, and in-person drop-ins as required).Log, triage and manage all queries within the AskHR case-management system, ensuring accurate categorisation, documentation, and timely updates.Deliver clear, professional and solution-focused guidance, with consistent application of HR policies, procedures, work instructions, and employment practices.Resolve issues at first point of contact wherever possible, escalating only when appropriate with full and accurate information.Maintain a high level of customer service and responsiveness at all times. Operational Excellence & Compliance:
Take ownership of enquiries from initial contact through to resolution, ensuring progress is tracked and communicated to the customer....
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