HR Associate

The role provides support to employees and managers at a regional or cluster level. As a trusted professional, the Advisor works closely with Consultants, Business Partners and Centres of Excellence to provide timely, effective and efficient services to managers and employees

Duties and Responsibilities

• Supports managers and employees with questions / concerns on P&C processes and policies.
• Managing the resolution of queries within agreed service levels.
• Providing accurate responses to queries first time.
• Effective management of queries through the case management system.
• Timely escalation of queries to the correct point of contact responder.
• Preparing employees’ documents (e.g. offer letters, contracts, bonus letters, termination letters etc)
• Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’.
• Providing feedback to CoE’s on consistent policy questions /...