Job Description
The Service Quality Analyst plays a critical role in strengthening service quality, employee experience, and operational effectiveness across Global People Services (GPS) as the organization continues to expand.
You will be responsible for analyzing service performance, employee feedback, and operational data to identify root causes of service issues and drive targeted improvements. Working closely with Service Delivery, Transition, Continuous Improvement, and People Technology teams, the role ensures insights are translated into practical actions that improve service consistency, reduce failure demand, and support the scalability of People Services model.
Skills Required
- Strong analytical and data‑interpretation skills
- Experience with continuous improvement methodologies (Lean, Six Sigma)
- Process mapping and workflow optimisation
- Change‑management capability
- Proficiency in tools like Ex...
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