HR Employee Experience Representative

Location: Guadalajara SSC, Mexico
Reports to: Manager, HR Employee Services
Do you speak advanced Portuguese? Do you have Customer Service passion and experience (ideally in HR to internal customers)? We have an opening where you can keep practicing languages by giving resolution to employees’ inquiries and execute some HR tasks for our different locations in America!
The HR Employee Experience Representative will be responsible of providing customer service to internal employees for HR-related processes through inquiry management and resolution, research solutions and escalate complex inquiries to appropriate parties as needed, and manage HR data and transactional processing.
Core Responsibilities:
- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat
- Utilize desktop procedures (DTPs) and case management system to address, track and resolve HR customer inquiries within Service Level Agreements
- Escalate u...