HR Generalist

Primary responsibilities:

Recruitment & Hiring

a Support end-to-end recruitment for retail stores and corporate roles, including job postings, screening, interviews, offers, and onboarding.

b Coordinate high-volume hiring for store staff and assist in manpower planning with Retail and Operations teams.

c Ensure recruitment activities comply with company policies and approved budgets.

d.    Maintain accurate recruitment tracking and hiring cost records.

HR Operations & Administration

a Handle employee lifecycle administration including onboarding, confirmation, transfers, resignations, and offboarding.

b Maintain employee records, HRIS updates, and documentation in compliance with company standards and labour regulations.

c Support attendance tracking, leave management, and benefits administration, and coordinate payroll inputs with Finance / external vendors as required (no direct payroll ownership).

Employee Relations & Engagement

a Act as a first point of contact for store employees on HR matters, policies, and procedures.

b Support handling of disciplinary cases, grievances, and employee counselling in line with company guidelines and labour laws.

c Assist in planning and executing employee engagement activities at store and retail chain level.

d.      Conduct exit interviews and provide insights to improve retention.

Performance & Talent Support

a Support performance management processes including goal setting, appraisals, probation reviews, and documentation.

b Assist in identifying training needs and coordinating learning and development programs for store staff and managers.

c.      Maintain records for talent reviews and succession planning activities.

Compliance & Industrial Relations

a Ensure compliance with labour laws and employment regulations across all retail locations, and support implementation of company HR policies (policy ownership handled by HR Manager / Head of HR).

b Assist in audits, inspections, and reporting related to manpower and HR compliance.

c Support investigations and disciplinary processes under guidance of HR Manager / Head of HR.

ROLE REQUIREMENTS:

a Minimum Diploma or Bachelor's Degree in Human Resources, Business Administration, or related field.

b At least 5–7 years of HR Generalist / HR Operations experience, preferably in a retail or service industry environment.

c Experience supporting high-volume hiring and retail store operations is highly preferred.

d Good working knowledge of Singapore labour laws, HR operations, and employee relations; experience coordinating (not owning) payroll is an advantage.

e Strong interpersonal and communication skills with the ability to work closely with store teams and management.

f Highly organized, detail-oriented, and able to multitask in a fast-paced retail environment.

g.      Willingness to conduct on-ground retail store visits when required.