HR Help Center Coordinator

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)HR Help Center Coordinator****Summary:***** To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.****General Responsibilities****:***** **Provides functional support in the assigned sub-function, including but not limited to:** + **HR Help Center:** - Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform - Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards) - Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry - May be assigned / rotated across related sub-functions in Help Center* Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events...