HR Helpdesk (Member Service Associate)

Position Description:

. Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool.
. Answer phone calls received in English and/or assigned supported language.
. Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
. Assist, where possible, in resolving HR related queries from members/managers/non-members.
. Provide a positive image of CGI through his/her role.
. Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
. Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
. Ensure that set objectives are met as defined on the agreed performance metrics.
. Gather relevant detailed information regarding the queries.
. Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues.
. ...