Job Description

Job ID: 32461

Location: Kuala Lumpur, Malaysia

Work Types: Full Time, Permanent

Categories: Human Resources

Responsibilities

  • Oversee service delivery and daily operations of the HR Service Delivery Center on-site, ensuring strict adherence to standards and procedures while improving operational efficiency; hold accountability for productivity outcomes.
  • Direct the transition of identified HR admin tasks to the HR Service Delivery Center.
  • Serve as a subject matter expert for HR lifecycle processes, providing guidance to enhance team quality and ensuring sufficient local HR service expertise within the HR Service Delivery Center.
  • Train and supervise the HR Service Delivery Center team in HR administration procedures; collaborate with other HR CoE’s (e.g., Talent Acquisition) to support with their requests.
  • Coach team members to achieve agreed-upon daily tasks and service levels, ensuring equitabl...

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