HR Operations

Role Purpose

The HR Operations Officer will be solely responsible for managing end-to-end HR operations for ground staff. This role acts as the primary point of contact between ground operations and the HR department, ensuring smooth onboarding, offboarding, hiring coordination, and effective grievance handling.

Key Responsibilities

The role holder will independently manage the onboarding and offboarding process for all ground staff, ensuring timely documentation, system updates, inductions, and clear communication with operations teams. The position will also be responsible for coordinating hiring requirements for ground staff in close collaboration with operations, including interview coordination, documentation follow-ups, and joining formalities.

A core responsibility of this role is to handle employee grievances at the ground level, acting as the first point of contact, resolving operational HR concerns, and escalating matters ...