HR & Payroll BPO Supervisor

About the job HR & Payroll BPO Supervisor

Role Purpose

To manage and supervise end-to-end HR and payroll service delivery across multiple client accounts, ensuring accuracy, compliance, and exceptional customer experience.

Key Responsibilities

HR & Payroll Operations

• Supervise and deliver monthly payroll cycles (inputs, validation, reconciliation, WPS, reporting).
• Oversee HR administration including onboarding, contracts, master data, leave management, EOSB, and HR compliance tasks.
• Validate payroll outputs and approvals before client submission.
• Ensure all deliverables meet SLA timelines and quality standards.
• Maintain accurate and audit‑ready data for all clients.

Client Management

• Act as the primary liaison for assigned client accounts.
• Conduct monthly review meetings, issue logs, and performance updates.
• Understand client processes ...