HR - People & Culture

Company: RunLoyal

Location: India (Hybrid - Coimbatore required)

RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is transforming the pet care industry through technology and operational excellence. We are seeking a Manager - People & Culture to design, execute, and scale our HR, hiring, and people operations as we grow.

This role is ideal for someone with 3 - 4 years of experience who has hands-on ownership of recruiting, HR operations, and culture-building in a SaaS or fast-growing product organization. You will work closely with leadership to build a high-performing, values-driven team while ensuring our people processes scale sustainably.

This is a hybrid role based in Coimbatore , requiring regular in-office presence to support hiring, team engagement, and culture initiatives.

• Own end-to-end recruiting and hiring for multiple functions, including job postings, sourcing, screening, interviewing, and selection.
• Design and execute hiring strategies aligned with RunLoyal's culture, values, and growth plans.
• Build and maintain a proactive talent pipeline for recurring and critical roles.
• Manage internship hiring programs and intern onboarding initiatives.
• Partner with leadership to continuously improve hiring quality, speed, and candidate experience.

• Design and run structured onboarding programs that prepare new hires to succeed from day one.
• Close the training loop to ensure new joiners are fully ready to begin their RunLoyal journey.
• Act as a culture builder and culture carrier , ensuring strong value alignment across teams.
• Gather onboarding feedback and continuously refine the employee experience.
• Drive monthly, quarterly, and annual feedback cycles across functions.
• Own and execute the annual appraisal process for all teams.

• Create and maintain L&D content to support technical, functional, and soft-skill development.
• Identify skill gaps and training needs across teams.
• Design, coordinate, and track employee development initiatives.
• Support leadership development and growth plans for high-potential employees.
• Establish MOUs with colleges for internships, hiring pipelines, and future talent programs.

Performance Management

• Implement and maintain performance management frameworks that encourage accountability and growth.
• Partner with managers to define goals, track progress, and deliver effective feedback.
• Support performance improvement plans (PIPs) when required.

• Drive engagement, retention, and culture-building initiatives across the organization.
• Plan and execute team-building activities, cultural events, and recognition programs.
• Serve as a trusted point of contact for employee concerns, feedback, and suggestions.
• Strengthen RunLoyal's culture through intentional rituals, communication, and leadership alignment.

• Maintain accurate employee records and HRIS data.
• Ensure compliance with applicable labor laws, internal policies, and HR best practices.
• Own HR policy creation, updates, and communication across the company.

Payroll & Benefits

• Coordinate payroll processing in collaboration with the finance team.
• Manage employee benefits programs and resolve related queries efficiently.

Qualifications

• 3-4 years of experience managing recruiting and HR functions in a SaaS, startup, or fast-growing product organization.
• Proven experience building HR processes and culture rather than only maintaining them.
• Demonstrated ability to own hiring, people operations, and employee engagement end to end .
• Strong interpersonal skills with the ability to influence across teams and leadership levels.
• Excellent organizational, communication, and execution skills.
• Experience with HRIS, ATS, and performance management tools.
• MBA in HR or a related field is preferred.
• Must be comfortable working in a hybrid model with regular in-office presence in Coimbatore .

• Experience building or scaling HR functions in other SaaS or product-based companies , or the ability to clearly demonstrate how you can adapt and execute RunLoyal's people processes.
• Strong mindset as a team and culture builder , not just an HR operator.
• Ability to balance strategic thinking with hands-on execution in a startup environment.
• High ownership, credibility, and the ability to earn trust quickly across teams.

• We are people-first-our employees and customers come before processes.
• We value ownership, clarity, and measurable outcomes.
• We build culture intentionally, not accidentally.
• We expect leaders to show up-for the team, the company, and the mission.
• We are passionate about building software that helps pet care businesses thrive.

• Ownership: We take responsibility and drive outcomes.
• Collaboration: We believe great teams build great companies.
• Clarity: Clear communication enables strong execution.
• Curiosity: We continuously learn, improve, and challenge assumptions.
• Trust: We act with integrity, empathy, and transparency.

• Opportunity to shape HR, hiring, and culture for a growing vertical SaaS company.
• Direct partnership with leadership on people strategy and execution.
• High ownership and autonomy in building scalable HR processes.
• Collaborative, mission-driven team with strong values.
• Competitive compensation and long-term growth opportunities.