HR Service Delivery Manager

Overview

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The HR Service Delivery Manager oversees and manages the shared services function within the organization. This role leads a team of professionals and collaborates with various departments to ensure the efficient and effective delivery of shared services across the organization. The HR Service Delivery Manager focuses on design, management, and continuous improvement of HR service delivery frameworks, ensuring consistent, high-quality, and efficient HR operations across the organization. The role emphasizes service governance, process optimization, SLA/KPI management, and cross-functional coordination between Employee Services, HR Technology, and People Operations. This position acts as the bridge between operational execution and strategic HR goals, ensuring p...