HR SERVICES SUPERVISOR

Overview

Manages the activities of a HR Service Center team, often through other supervisors. Provides task direction, monitors performance and handles escalations. Develops, delivers and continuously improves HR Services processes and programs through evaluation efforts and technology solutions.

Responsibilities

• Guides team on the execution of duties, proper procedures, policies and requirements.
• Organizes and facilitates ongoing development, evaluation/testing, and maintenance of processes and documentation in area of responsibility (e.g., HR Service Center scripts, Standard Operating Procedures)
• Responsible for the development and implementation of operational standards and processes that directly contribute to optimal results, effectiveness, and efficiencies of the HR Service Center team.
• Performs audits and validations of HR Service Center transactions.
• Evaluates vendors based on selection criteria, proposes v...