Job Description
Mandatory Skills
Ticketing, Multitasking, Customer Support
Description
HR Shared Services Analyst - Ticketing Support
Main responsibilities include:
Responsible for delivering Human Resources administrative support to employees, managers and executives through efficient, scalable, and high quality operational systems and processes. Provides 1st tier support to the employee population primarily in US, Canada, and APAC. Supports and works closely with HR COEs in support of the HR administrative processes. Offers superb customer service by exemplifying: Accountability, Integrity, Performance, Respect, Service, and Teamwork.
Serve as the primary contact for internal and external HR customers via the HR Service Center. Respond to all general human resources questions including: payroll questions, interpretation of human resources policies and procedures, HR system navigation questions, invoicing and completing various audits for compliance accuracy.
High School Diploma/GED and at least 1 year of relevant job experience with similar essential duties.
Excellent customer service skills.
Ability to be flexible, a team player and interface professionally with all levels of employees, applicants and vendors, including taking personal responsibility for customer satisfaction, providing clear explanations and making an extra effort to satisfy customer needs.
Demonstrates proclivity to utilize tools and quickly locate answers.
Capable of handling difficult situations by demonstrating professionalism and confidentiality.
Propensity to build solid cross-functional relationships.
Responds to electronic inquiries timely, while providing friendly, and professional answers to inquiries.
Possesses excellent organizational skills; detail oriented, and learns quickly.
Ability to maintain a high level of confidentiality.
Demonstrates a sense of urgency as warranted.
Strong problem solving and administrative capabilities.
Detail and numbers-oriented.
Team-player; always open to offer innovative and constructive ideas to continue our team's success, processes and efficiency.
Ticketing, Multitasking, Customer Support
Description
HR Shared Services Analyst - Ticketing Support
Main responsibilities include:
Responsible for delivering Human Resources administrative support to employees, managers and executives through efficient, scalable, and high quality operational systems and processes. Provides 1st tier support to the employee population primarily in US, Canada, and APAC. Supports and works closely with HR COEs in support of the HR administrative processes. Offers superb customer service by exemplifying: Accountability, Integrity, Performance, Respect, Service, and Teamwork.
Serve as the primary contact for internal and external HR customers via the HR Service Center. Respond to all general human resources questions including: payroll questions, interpretation of human resources policies and procedures, HR system navigation questions, invoicing and completing various audits for compliance accuracy.
High School Diploma/GED and at least 1 year of relevant job experience with similar essential duties.
Excellent customer service skills.
Ability to be flexible, a team player and interface professionally with all levels of employees, applicants and vendors, including taking personal responsibility for customer satisfaction, providing clear explanations and making an extra effort to satisfy customer needs.
Demonstrates proclivity to utilize tools and quickly locate answers.
Capable of handling difficult situations by demonstrating professionalism and confidentiality.
Propensity to build solid cross-functional relationships.
Responds to electronic inquiries timely, while providing friendly, and professional answers to inquiries.
Possesses excellent organizational skills; detail oriented, and learns quickly.
Ability to maintain a high level of confidentiality.
Demonstrates a sense of urgency as warranted.
Strong problem solving and administrative capabilities.
Detail and numbers-oriented.
Team-player; always open to offer innovative and constructive ideas to continue our team's success, processes and efficiency.
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