Job Description

SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

Why you'll love this role:

In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.

Essential duties include the following:

  • Provides clients with telephone and online support.
  • Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
  • Ass...

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