Job Description

Description

, agreed budgets and within the chart of authority as outlined in the company’s Global Integrated Management System (GIMS).

Main responsibilities

  • Assist Hub Agency Manager to implement and coordinate HUB agreements with customers to ensure all appointments are handled without delay and monitor execution of port calls according to customer expectations. 
  • Support the Hub Agency Manager in coaching, training and developing Hub employee.
  • To ensure that all appointments are handled without delay and assigned to Operations. 
  • To monitor the execution of the port call and work closely with Operations to ensure that we meet the customers’ expectations.
  • For Hub Agreements, actively follow up the relevant agents for operational and DA requirements.
  • Responsible for performance assessment, coaching, training and development of Ships Agency in Customer Services
  • Provide ships agency support and advice t...

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