Hub Coordinator - Operations, SPX Express (Bangui, Ilocos Norte)

Hub Coordinator - Operations, SPX Express (Bangui, Ilocos Norte)

SPX Express Manila, National Capital Region, Philippines

Responsibilities

• Assists in the day‑to‑day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in‑transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports monitoring the hub’s performance by ensuring high productivity levels and Hub KPIs are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call‑outs to solve customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related...