HubSpot Customer Service Specialist

The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot’s Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within defined workflows and SLAs.

Customer Service Responsibilities

• Manage and respond to customer support tickets within HubSpot Service Hub
• Communicate with customers via email, live chat, and support inboxes
• Troubleshoot and resolve customer issues, escalating when appropriate
• Maintain accurate ticket statuses, notes, and customer records
• Follow established SLAs, workflows, and support processes
• Identify recurring issues and flag trends to internal teams
• Collaborate with Marketing, Product, and Operations teams as needed
• Update knowledg...