Job Description

The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot’s Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within defined workflows and SLAs.

Working hours: 9:00 AM – 5:00 PM EST

Key Responsibilities

  • Manage and respond to customer support tickets within HubSpot Service Hub
  • Communicate with customers via email, live chat, and support inboxes
  • Troubleshoot and resolve customer issues, escalating when appropriate
  • Maintain accurate ticket statuses, notes, and customer records
  • Follow established SLAs, workflows, and support processes
  • Identify recurring issues and flag trends to internal teams
  • Collaborate with Marketing, Product, and Operations t...

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