HubSpot Support Specialist

Role

At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the IT Support Specialist ensures HubSpot is configured, governed, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions.

This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume th...