Human Resource Business Partner (HRBP)

Overview

The Human Resource Business Partner (HRBP) acts as a strategic advisor to operations and support leaders within the BPO organization. The role focuses on aligning people strategies with business goals to drive performance, engagement, and retention. The HRBP leverages analytics and HR insights through tools such as Excel, Power BI, and macros to support data-driven decision-making and enhance organizational effectiveness.

This role requires a proactive, analytical, and people-oriented professional who thrives in a fast-paced environment and can balance operational demands with strategic HR initiatives.

Responsibilities

• Partner with operations and support leaders to identify workforce needs and develop HR solutions that support business objectives.
• Lead initiatives on employee engagement, performance management, and talent retention tailored to the BPO environment.
• Analyze HR and operational data using Power BI...