Human Resources Generalist

HR Shared Services Specialist

Location- Puebla- Work from Office (Monday to Friday)

Office address - Regus - Puebla Triángulo Las Ánimas, Calle 39 Pte. 3515-Piso 5, La

Providencia, 72400 Heroica Puebla de Zaragoza, Pue., México.

Shift - 8:00 AM to 5.00 PM

Job Responsibilities:

• Managing Spanish as well as English Language (voice and non- voice) support along with translations of documents.
• Facilitation of smooth service delivery of all HR processes and ensuring process compliance is achieved.
• Providing assistance to the clients/employees over calls, emails, tickets and chat and any other line of communication. Track incoming employee queries and resolve them within the SLA.
• Follow communication “scripts” when handling different business scenarios.
• Performing transactions on client HRIS systems or any...