Human Resources Manager

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Manager - Human Resources is responsible for the daily oversight and management of the Human Resources team at the center level. The Manager collaborates closely with the Center Director, SVP HR, Talent Acquisition, Operations, and other Managers to ensure that Everise is an employer of choice in the communities where we do business.

Job Requirements:

• Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to
• Actively partner with supervisors and associates remotely to ensure engagement, productivity, and that systems and processes are functioning properly
• Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans
• Create and implement local programs that attract, retain, and engage employees
• Ensure information is consistently communicated to all employees regarding benefits, company policies, and related programs

Qualifications:

• Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience
• 5–10 years of progressive Human Resources management experience, preferably within a BPO or call center environment
• Hands-on experience supporting U.S.-based employees, including employee relations, benefits administration, payroll coordination, and compensation processes
• Working knowledge of U.S. employment practices and compliance requirements
• Strong leadership and communication skills, with the ability to partner effectively with stakeholders across global teams
• Excellent organizational, analytical, and problem-solving abilities; able to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Flexibility to support U.S. business hours
• Demonstrated reliability and accountability in meeting deliverables

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