Human Resources Manager

POSITION OVERVIEW

We are seeking an experienced HR Manager to lead the HR function for a fast-paced call center. You will manage a team of 3 HR professionals, oversee end-to-end HR operations, and act as a strategic partner to management for a workforce of 500+ employees.

KEY RESPONSIBILITIES

• Lead HR team and serve as primary HR contact for employees and management.
• Manage full employee lifecycle: recruitment, onboarding, performance, employee relations, grievances, disciplinary actions, offboarding, and workforce planning.
• Develop and implement HR policies and procedures in compliance with Indian labor laws.
• Oversee high-volume hiring, payroll, attendance, shifts, and attrition management.
• Drive employee engagement, training, talent development, and retention; maintain HR metrics and reports.

MANDATORY REQUIREMENTS

• Minimum 10 years of professional...