Human Resources Manager

Company Description

OzStaff Asia, headquartered in Melbourne, Australia, has been a trusted leader in the outsourcing industry since 2010. We deliver tailored workforce and outsourcing solutions through our experienced teams in Asia, helping businesses optimize operations across customer engagement, payroll, recruitment support, and backend processes. Our services are designed to be innovative, scalable, and cost-effective—enabling our clients to improve efficiency and drive sustainable growth. At OzStaff Asia, we focus on building long-term partnerships by delivering high performance, accountability, and consistent service standards aligned with clients and business goals.

Role Description

We are seeking a strong, hands-on HR Manager – People, Culture & Training for a full-time, on-site role located in the Mohali district. In this position, you will lead HR execution for our Asia operations, with a strong focus on culture building, employee engagement, training effectiveness, discipline, and performance accountability.

This role goes beyond traditional HR administration. You will be responsible for improving ownership and communication confidence across teams, reducing repeated mistakes through structured coaching and corrective actions, and ensuring employees are aligned with OzStaff’s service standards and expectations. You will also act as a key HR bridge between the Asia teams and Australia leadership, supporting meeting readiness, communication standards, and transparent reporting.

Job Description

HR Manager – People, Culture & Training

Job Summary

We are seeking a strong, hands-on HR Manager to lead people, culture, training, and employee engagement for our Asia operations while acting as a key bridge with our Australia leadership team.

This role goes beyond traditional HR administration. The HR Manager will be responsible for building ownership, improving communication confidence, driving training effectiveness, enforcing discipline, and creating a motivated, accountable workforce, primarily within a young employee demographic (21–30 years).

The ideal candidate is someone who can coach, challenge, and correct—not just support.

Key Objectives of the Role

• Build a culture of end-to-end ownership and accountability
• Improve confidence and participation of the Asia team in Australia-led meetings
• Reduce repeated mistakes through training, follow-ups, and discipline
• Create structured training, engagement, and performance frameworks
• Act as a reliable HR bridge between Asia and Australia operations

Key Responsibilities

1. People & Culture Leadership

• Drive alignment of the Asia team with company vision, values, and expectations
• Build a culture of responsibility, proactive communication, and ownership
• Address behavioral and performance issues directly and constructively
• Create psychological safety while maintaining discipline and standards

2. Employee Training & Development

• Identify skill and behavior gaps across teams
• Design and execute role-based training programs
• Conduct communication and confidence-building sessions, especially for AU meetings
• Ensure training translates into behavior change, not just attendance
• Track post-training performance and improvements

3. Ownership & Accountability Framework

• Define clear roles, responsibilities, and “definition of done” for employees
• Implement review mechanisms to prevent repeated mistakes
• Address recurring errors through structured corrective action
• Reinforce accountability without micromanagement

4. Asia–Australia Coordination

• Act as the primary HR point of contact between Asia and Australia teams
• Prepare Asia employees for Australia-led open-floor meetings
• Coach employees to confidently speak, ask questions, and share updates
• Provide regular HR updates, insights, and reports to Australia leadership

5. Employee Engagement & Motivation

• Design and execute employee engagement initiatives suitable for a young workforce
• Introduce recognition and performance-based motivation programs
• Conduct feedback sessions and pulse checks
• Improve morale without relying solely on salary increments

6. Recruitment & Workforce Planning

• Lead end-to-end recruitment for Asia operations
• Ensure hiring aligns with cultural fit, accountability mindset, and role expectations
• Support workforce planning based on business needs

7. HR Policies, Compliance & Administration

• Implement and enforce company HR policies consistently
• Ensure compliance with Asian labor laws and regulations
• Maintain accurate HR records and documentation
• Handle vendor coordination and office administration as required

8. Reporting & HR Analytics

• Track key HR metrics: attendance, engagement, training effectiveness, attrition
• Identify patterns in behavior and performance
• Use data to recommend corrective and improvement actions

Experience & Background

• 6–10 years of hands-on HR experience
• Experience working with young teams in IT, services, recruitment, BPO, or startup environments
• Proven exposure to training, engagement, and employee discipline
• Experience working with overseas stakeholders is highly preferred

Core Competencies

• Strong people management and communication skills
• Ability to coach, train, and correct behavior confidently
• Comfortable handling confrontation and accountability conversations
• Structured, execution-driven approach
• Strong judgment in distinguishing mistakes vs negligence
• Ability to translate people issues into business outcomes

Education & Skills

• Bachelors or Masters degree in HR, Business Administration, or related field
• Strong understanding of Asian labour laws
• Familiarity with HR tools and reporting systems
• HR certifications (PHR/SHRM) are a plus, not mandatory

What Success Looks Like in This Role

• Asia team actively participates in Australia meetings
• Reduction in repeated mistakes and dependency
• Visible improvement in ownership and accountability
• Training programs lead to measurable behavior change
• Strong, transparent HR communication with Australia leadership

What We Offer

• Competitive salary and performance-linked incentives
• Paid sick leave and paid time off
• Performance and yearly bonuses
• Opportunity to build HR systems and culture from the ground up
• High-visibility role with leadership exposure across geographies

Work Schedule

• Monday to Friday
• Day shift
• On-site role (Mohali)