Human Resources Shared Services Manager

Job Overview

We are seeking an experienced and dynamic Human Resources Shared Services (HRSS) Manager to lead and oversee the HR Shared Services team. In this role, you will manage the day‑to‑day operations of the HR Shared Services function, ensuring high‑quality service delivery across HR processes and driving continuous improvement in efficiency and employee satisfaction. You will work closely with HR leadership and other business units to align HR services with organizational goals.

Key Responsibilities

• Lead, manage, and mentor a team of HR Shared Services professionals, including HR Help Desk, HRIS, reporting analysts, and other support staff.
• Foster a positive, customer‑centric team culture focused on collaboration, continuous learning, and high performance.
• Develop and implement performance goals for HRSS staff, ensuring accountability, growth, and development.
• Conduct regular performance reviews, provide coac...