Human Resources Specialist

External Job Description

The HR Shared Service team manages employee and manager support for HR processes. The HR Shared Service Specialist responds to inquiries and processes transactions in SAP SuccessFactors via ServiceNow tickets, calls, and chat. Responsibilities include Tier 1 HR functions: new hires, terminations, data changes, leave processing, payroll, time & attendance, benefits, audits, and compliance. As the first point of contact, timely and accurate responses are critical. This role ensures adherence to SLAs, compliance with policies, and a strong customer focus.

RESPONSIBILITIES

• Provide day-to-day support for HR processes, policies, and systems (SAP SuccessFactors, ServiceNow).
• Respond to inquiries and collaborate with HRSS Tier 2, HR COEs, and Payroll to resolve issues.
• Maintain data integrity and compliance; ensure accurate coding of employee data.
• Coordinate onboarding activities and manage HR files ...