Job Description
Job Description
Essential Duties and Responsibilities:
Provide remote technical support regarding product installation and service issues using our call center system. This includes communication methods such as via telephone, text message, email and other electronic communication methods. Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices. Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives; especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases. Assist in equipment manufacturer product quality resolution and program administration for the HVAC equipment lines distributed by Gemaire. This is an office-based position with no travel expectations. However, there ma...
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