HVAC Technical Support Advisor

Overview

The Residential HVAC Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC-R technicians and to proactively help deliver training to customers and staff. This person will provide support to partners in Eastern Canada. This position is a hybrid role and can be based in Moncton or Halifax/Dartmouth area. Ability to travel is a requirement of this position.

Responsibilities

• Provide local tech support assistance for our factory partner brands.
• Assist customers in trouble shooting of our HVAC&R equipment brands. This assistance will be provided through phone, video conference and when required travel to job sites.
• Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners.
• Facilitate start-ups ...