Job Description

About the role

The purpose of the role is to provide high-quality technical support to external and internal customers via phone and email as part of a collaborative technical team. The role also involves attending site visits when required and maintaining up-to-date technical knowledge through ongoing annual training. Our portfolio of products includes VRFs, chillers, split systems etc.

As a HVAC Technical Support Advisor, you'll be responsible for:

  • Dealing with technical calls from external and internal customers.
  • Dealing with technical emails & planning customer assistance site visit.
  • Preparing detailed customer reports.
  • Helping with providing trainings for apprentices.
  • Dealing with Technical calls out of hours following your training.

    • What we are looking for:

  • Previous experience with HVAC Products (VRFs - ideally / chillers / split systems)

  • F-gas certificate

    ...

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